Company Information

Employment Opportunities

Account Executive

REPORTS TO: Director of Sales

Summary

Drive the sales process for existing customers and develop new customers while promoting Argonics product and industry reputation.

Responsibilities
  • Complete an extensive training program and on the job training for first 6 months. This will include riding along with other members of the sales team
  • Service existing customers in assigned industry and/or territory (domestic and international)
  • Build a pipeline of prospects and manage the sales stages from initiate to close
  • Generate list of prospective customers through research, cold-calling, internet and professional network
  • Keep accurate records of call reports and phone logs
  • Meet and exceed sales revenue and booking goals and overall objectives
  • Report to Sales Manager on a weekly basis on progress and problems
  • Educate prospects and clients about Argonics’ products and services through presentations and by providing product/sales information
  • Clearly articulate Argonics’ value proposition and return on investment
  • Build a large user list as a reference in the assigned geographic territory
  • Collaborate and work as a team with Sales Account Executives, District Managers and Director of Sales
  • Cultivate relationships with business partner counterparts who sell and support complementary applications and services to point of sale systems serving the polyurethane industry in your territory
  • Plan, direct and coordinate sales support activities, including management of the sales pipeline through Argonics’ sales tools (Epicor)
  • Ensure all targeted prospect/client contacts and engagement opportunities are recorded in the Argonics’ sales tools (Epicor)
  • Share industry, deal, and sales “best practice” knowledge with other members of the sales team
  • Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position Argonics to win
  • Provide ongoing feedback from customers to Sales Operations and Product Marketing teams as well as aid in identifying new market opportunities
  • Involved in all phases of the sales lifecycle including: identifying and developing leads; meeting with clients; developing value propositions; financial deal structuring; to contract negotiation and closing
  • Travel to customers, trade shows, networking events and other related
  • Assist with quality control and returned products
  • Assist Finance in resolving accounts receivable issues
  • Tasks as assigned by our Business Development Team
  • Show a willingness to learn and perform any and all other tasks requested by management
Qualifications / Requirements
  • High School Diploma or Equivalent
  • 2 or more years of Sales Experience / Customer Service
  • Strong communication, organizational and presentation skills with ability to sell at all decision-making levels
  • Ability to manage complex sales and develop strategic plans
  • Proven negotiation skills
  • Experience canvassing and cold-calling into various types of businesses, with evidence of success
  • Knowledge of general business operations
  • Understanding of managing prospects through a CRM application (Epicor)
  • Ability to work in a fast paced environment
  • Self-motivated, creative, flexible
  • Ability to use a computer, Microsoft Suite
  • Ability to Work with Others
  • Ability to perform well under pressure
  • Basic Mechanical Knowledge
  • Willingness and ability to Travel
Working Conditions

Working in an office/production environment with possible exposure to hot and cold conditions; intermittent exposure to fumes and odors, various oils and chemicals, airborne particles and moving machinery. The work is fast paced and results oriented which may be stressful. Position requires 30% travel.

Work Scope
  • Work Hours 8:00am – 5:00 pm with a one-hour lunch. Addition hours may be needed to accomplish the job.
  • Salaried position with commission/bonus structure
  • Works under the supervision of the Director of Sales, who will assist in establishing work requirements and procedures
  • Interact, communicate and coordinate work activities with the Sales Team and Production Team to promote efficiency and profitable operations
  • Gain knowledge of products, prices, customers and product applications
  • Assist Sales Manager in accomplishing the department dollar volume goals by customer service and working at adding a larger customer/distributor base
Measures of Performance
  • Attendance and punctuality record.
  • Quality of work performed consistently.
  • Complete and accurate information.
  • Ability to maintain professional demeanor while interacting with others.
  • Ability to maintain clean and organized work area.
  • Compliance with all company policies and procedures.
  • Cooperation with other team-members.
  • Performance level on other tasks assigned by Director of Sales.

If you are interested in applying for this position, please complete an application and email it to hr@argonics.com or drop it off at our Gwinn office.


Customer Service Associate

REPORTS TO: Supervisor-Customer Service/Sales Processes

Summary

Provides customer service through timely, accurate and effective processing of customer transactions and requests, in accordance with company policies and procedures, while maintaining customer satisfaction.

Responsibilities
  • Support and Service Customer Network.
  • Help Develop and Maintain good customer relationships (for both new & established).
  • Assist Sales Team, Accounting Team, Engineering Team and Production Team to better service Customer Network and foster productive relationships.
  • Gain understanding of department processes and product manufacturing to help problem solving for Customer Network.
  • Provide product information as needed.
  • Create, edit and maintain quotes, sales orders and customer correspondence.
  • Expedite rush orders and order tracking.
  • Assist in finished goods and seconds inventory control.
  • Organize files including adding, updating and purging.
  • Assist with trade shows, including attendance and follow-up after shows.
  • Gather new customer information and credit references.
  • Show a willingness to learn and perform any and all other tasks required by management.
Requirements
  • High School Diploma or Equivalent
  • Two Years of Customer Service Experience
  • Interpersonal Skills
  • Basic Mechanical and Blueprint Reading Skills
  • Basic knowledge of Computers
  • Ability to Work with Others
  • Organizational Skills
  • Ability to Work in a Fast Paced Environment
  • Exceptional Telephone Skills
  • Typing Skills
  • Ability to Work in a Team Environment
  • Problem Solving & Troubleshooting Skills
  • Ability to Self-Motivate and Work Independently when needed
Measures of Performance
  • Consistent Attendance and punctuality
  • Quality of work performed
  • Documentation of complete and accurate information at all times
  • Ability to maintain professional demeanor and attitude in all interactions
  • Ability to maintain clean and organized work area
  • Compliance with all company policies and procedures
  • Cooperation with team-members and all other departments company wide
  • Performance on any other tasks assigned by management
Working Conditions

Working in an office/production environment with possible exposure to hot and cold conditions; intermittent exposure to fumes and odors, various oils and chemicals, airborne particles and moving machinery. The work is fast paced and results-oriented which may be stressful.

Work Scope
  • Work Hours: 8:00am – 4:30 pm with a 1/2 hour lunch. Other schedules may be required on an as-needed basis.
  • Interact, communicate and coordinate work activities, improvements and ideas with the Sales Team, Engineering Team and Production Teams to promote efficiency and profitable operations.
  • Gain knowledge of customers, prices, products, product applications, and departmental processes and procedures.
  • Strive for 100% customer satisfaction.
  • Ability to travel to trade shows, training seminars and other company locations as required.

If you are interested in applying for this position, please complete an application and email it to hr@argonics.com or drop it off at our Gwinn office.


Production Associate

REPORTS TO: Factory #1, Factory #2, Tooling Development, Maintenance or Logistics Area Supervisors in our Gwinn, MI office

Areas of Responsibility

Responsible for producing quality polyurethane products for our customers, while constantly trying to improve profitability in the organization.

Tasks and Duties
  1. Perform Quality Workmanship in all aspects of the job. Act as though you are the last person to see the product prior to the customer seeing it. Inspect work coming to you from other areas and inspect your own workmanship prior to sending the part on to another area.
  2. Job responsibilities vary based on job assignment but some areas include: Insert Preparation, Mold Set-up, Pouring, Flaming, Demold, Trim, Final Assembly, Quality Assurance, Shipping and Receiving.
  3. Follow all documented standard operating procedures. Sign off on appropriate documentation as required.
  4. Maintain a well-organized work place. Keep work area clean and free of hazards. Place tools back in designated locations and maintain your tools in impeccable working condition.
  5. Follow work instructions as directed by Area Supervisor. Follow schedule and perform assigned tasks in a timely fashion.
  6. Monitor product delivery requirements and ensure they are met.
  7. Provide input for process and productivity improvements.
  8. Understand company metrics and goals and strive to achieve them.
  9. Be flexible in performing various tasks. Learn new job skills, and take on additional responsibility as it is delegated to you. One of the keys for a Lean workplace is worker flexibility.
  10. Always wear required safety equipment when performing a task, and use appropriate guarding. Work in safe manner following all safety rules and regulations.
  11. Understand and follow safety precautions. If you are unsure of how to handle a certain material or piece of equipment ask your supervisor.
  12. Read Blueprints and Set-up Molds. Utilize a Tape Measure and other measurement devices. Understand fractions and decimal equivalents.
  13. Understand what the 7 Deadly Wastes of Manufacturing are and seek to eliminate them.
  14. Properly label and identify all chemicals that you are working with.
  15. Work independently or as a member of a team.
  16. Other tasks as assigned by Supervisor.
Requirements
  1. High School Diploma or Equivalent
  2. 2-5 years Manufacturing Experience desired.
  3. Ability to work and communicate with others.
  4. Be flexible and capable of multi-tasking.
  5. Must be quality conscious and pay attention to detail.
  6. Capable of reading Blueprints and various measurement equipment.
  7. Be flexible with work schedule to accommodate changes in work hours.
  8. Forklift Operation beneficial.
  9. Ability to lift 50 lbs.
Working Conditions

Work in a Fast Paced Production Environment that can be noisy, hot, and have occasional intermittent exposure to fumes and various oils and chemicals. Be comfortable with change as it occurs rapidly, and sometimes unexpectedly.

Work Scope
  1. Work Hours Day Shift 6:00 AM –4:30 PM M-Th, or a similar shift as determined by department demands. All schedules have two 15-minute breaks and one ½ hour lunch. Hours can vary depending on production schedule.
  2. Hourly position.
  3. Interacts with several other team members including: Production Associates, Sales Engineering Technicians, Scheduler, Job Tracking Associates, Train Operation Technicians, Maintenance and Tool Development Associates, as well as Area Supervisors and Managers.
Abnormality Reporting Rule

Every Associate is responsible for reporting “Any Abnormality with Product, Process, or Equipment” that will have a negative effect on fit, form / aesthetics, function, scrap rate, processing time, etc. Report all abnormalities to your area lead, supervisor, or manager immediately.

Measures of Performance
  1. Perform Quality Workmanship to specification and always to the highest aesthetics possible.
  2. Maintain a Positive Attitude – measured by peers, supervisors, and management.
  3. Reduction of Waste (Material and Labor) in Area.
  4. On-Time Delivery of Products.
  5. Keep work area Safe, Clean, and Orderly.
  6. Share and provide accurate information and suggestions.
  7. Adhere to all company policies and procedures.
  8. Cooperation with other team members and management.
  9. Performance of other tasks assigned by management.
  10. Maintain an outstanding Attendance and punctuality record.

If you are interested in applying for this position, please complete an application and email it to hr@argonics.com or drop it off at our Gwinn office.